Shipping Order Tracking System
The practise of keeping track of a shipment from the time it is picked up from the sender until it is delivered to the receiver is known as order tracking. Customers can use it to acquire an expected delivery date and track the location of their product in real time. Businesses can also benefit from order tracking, as it enables them to promptly and effectively detect and address any shipment concerns.
Types of order tracking
- Carrier-based tracking :- The shipment carrier, such UPS, FedEx, or USPS, offers this kind of tracking. You will need the tracking number that the sender provides you in order to trace a shipment using carrier-based tracking. After that, you can check the progress of your package by entering the tracking number on the website of the shipping company.
- Tracking orders seamlessly with an Order Management System (OMS) for efficient and organized workflow :- The company that shipped your order offers this kind of tracking. Regardless of the delivery carrier used, you can monitor the progress of all of your orders in one location using OMS-based tracking. You must register for an account with the company that sent your item in order to utilise OMS-based tracking.
“Benefits of Order Tracking”
There are several advantages to order tracking for both clients and companies.
For customers :-
- Peace of mind :- Customers can feel more at ease knowing the whereabouts of their packages at all times using order tracking. When it comes to valuable goods or shipments that must arrive by a specific date, this is quite crucial.
- Convenience :- Customers find order tracking helpful because it lets them know the status of their shipments without requiring them to get in touch with the shipper or sender.
- Transparency :- Order tracking gives customers access to real-time information about the shipment process. This promotes trust between the client and the company.
For businesses:-
- Improved customer satisfaction :- By lowering the amount of questions regarding the status of shipments, order tracking can contribute to increased customer satisfaction.
- Reduced costs :- Order tracking helps lower expenses by decreasing the quantity of misplaced and pilfered packages. Additionally, it can assist in promptly identifying and resolving shipping-related problems.
- Increased efficiency :- Order tracking can improve productivity by simplifying the delivery procedure. Businesses can automate processes like creating shipping labels and tracking shipments by using OMS-based tracking, for instance.
How to Implement Order Tracking
Order tracking can be implemented in several ways. The ideal strategy for your company will vary depending on its size, shipping volume, and financial constraints.
- For small businesses :- Consider employing a third-party order tracking service if your company is small. Numerous functionalities are available with these services, including email and SMS notifications, carrier-based tracking, and OMS-based tracking.
- For larger businesses :- If your company is bigger, you might want to think about creating your own order tracking system. You will have greater control over the tracking process if you choose this option, but it may be more costly and time-consuming.
Tips for Effective Order Tracking
- Provide tracking information to customers :- As soon as an order ships, make sure to give the consumer access to the tracking details. You can accomplish this by adding it to the customer’s account on your website, sending them an email, or texting them.
- Keep tracking information up-to-date :- As soon as new tracking data is available, make sure to update both your order management system and your website. Customers will benefit from being updated on the status of their shipments thanks to this.
- Be proactive :- Take the initiative to notify the customer in advance of any delays or other problems with a shipment. This will foster trust and lessen frustration.
- Use order tracking data to improve your shipping process :- Make use of the information provided by your order tracking system to find and fix any shipment problems. This can assist you in streamlining your shipping procedure and lowering the amount of issues that arise.
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